Our Return Policy
Due to the nature of our online site and the products listed, we Sexshop24-7.com also known as Brenco Adult Store
have a strict NO RETURN policy for most products unless faulty.
Only faulty products will be able to be returned for a like item, or for refund if within 14 days of purchase .
FAULTY ITEMS
Battery operated items should be tested with a few different sets of batteries before returning .
If the product is faulty, please explain this with a covering letter (or will cause a delay processing )
and return the item in its original box with all manuals and accessories for a full refund or replacement within 30 days.
Please clean the item before returning.
Please email us for the return address as some items should be returned direct to the supplier/maker .
Please note after 30 days we can not refund your money ,only replace the the faulty item.
Any returned item is tested and will be sent back to you at your own expense if found to be working.
CLOTHING & LINGERIE
Due to Hygiene laws we cannot accept returns of clothing & lingerie
ALL SEXTOYS
Returns cannot be accepted unless faulty ,due to Hygiene laws
DVDS/VIDEOS/BOOKS/MAGAZINES
Must be sealed or returns will not be accepted unless faulty
RULES FOR RETURNS
ALL RETURNS MUST BE BY RECORDED DELIVERY FOR YOUR PEACE OF MIND AS WE CANNOT BE HELD RESPONSIBLE
FOR THE LOSS OF YOUR PARCEL ON ITS WAY BACK TO US.
RETURNING AN ITEM TO US IS YOUR RESPONSIBILITY INCLUDING ALL SHIPPING COSTS BUT WE SHIP ALL REPLACEMENT ITEMS FREE OF CHARGE
PLEASE CONTACT US AS SOON AS YOU FIND YOUR ITEM IS FAULTY
PLEASE INCLUDE A LETTER EXPLAINING THE FAULT WITH THE ITEM.
NOT UNTIL YOUR ITEM IS BACK WITH US WILL WE REFUND OR REPLACE
PLEASE CONTACT US FOR THE RETURN ADDRESS. .
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